Shipping, Returns & Exchanges

At Seijaku, every object is thoughtfully prepared, carefully packed, and dispatched with attention to detail. Many of our products are handcrafted in small batches using traditional materials such as dokra metal, terracotta, ceramic, silk, and natural fragrance compositions. As a result, slight variations in colour, texture, finish, or form are a natural part of the making process and reflect the individuality of each piece.

Please read the following policy carefully before placing your order.

Shipping

We currently ship across most serviceable locations within India.

Orders are generally processed within 1–3 business days after payment confirmation. During seasonal launches, festive periods, promotional campaigns, or public holidays, dispatch timelines may be slightly longer.

Once your order has been dispatched, you will receive a shipment confirmation along with tracking details via email and/or WhatsApp.

Estimated delivery timelines are:

• Metro cities: 2–5 business days
• Other locations: 3–8 business days

These timelines are estimates provided by our courier partners and may vary depending on your delivery location, weather conditions, or other operational circumstances.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Charges

Shipping charges, where applicable, are calculated during checkout based on your delivery PIN code and the size or weight of your order.

From time to time, Seijaku may offer complimentary shipping on qualifying orders.

Order Cancellation

Orders may only be cancelled before they have been packed or dispatched. Once an order has entered the dispatch process, it can no longer be cancelled.

To request a cancellation, please write to us as soon as possible at: lifeatseijaku@gmail.com

We will confirm whether your order is still eligible for cancellation.

Return Eligibility

The following products may be returned within 7 days of delivery, provided they are unused and meet the conditions outlined below:

• Silk scarves
• Pocket squares
• Dokra brooches
• Unused artisanal home décor objects that are not fragrance products

To qualify for a return, the product must:

• be unused, unworn and unwashed;
• be returned in its original packaging;
• include all tags, inserts, accessories and protective materials;
• be free from stains, damage, or signs of use.

All returned products undergo a quality inspection before a refund is approved.

Non-returnable Products

For hygiene, safety and quality reasons, the following products are not eligible for returns or exchanges once delivered:

• Eau de Parfum
• Perfume oils
• Fragrance oils
• Opened fragrance products
• Used diffusers
• Products purchased during clearance sales, promotional campaigns or marked as Final Sale (unless received damaged or incorrect)
• Gift cards, where applicable

As fragrances are personal-use products, we are unable to accept returns once they have left our warehouse.

Exchanges

We currently offer exchanges only in the following situations:

• the wrong product was shipped;
• the product arrived damaged;
• a manufacturing defect is confirmed after inspection.

We do not offer exchanges for:

• change of mind;
• fragrance preference;
• colour preference arising from differences in screen displays;
• natural handmade variations described in this policy.

Exchange requests are subject to stock availability. Replacement products are dispatched only after the original product has been received and has successfully passed our quality inspection.

Handcrafted Product Variations

Many Seijaku products are individually handcrafted by skilled artisans. Minor differences in:

• colour;
• glaze;
• texture;
• casting marks;
• hand-finishing;
• natural patina;
• dimensions; or
• surface character

are an inherent part of handmade craftsmanship and should not be regarded as manufacturing defects.

Similarly, the colour of textiles may vary slightly due to differences in fabric batches, digital printing processes, photography, lighting conditions and individual screen settings.

Each handcrafted piece is therefore unique.

Fragrance Variations

Our fragrances are crafted using carefully selected aromatic ingredients. As with all fine fragrance products, slight variations in colour or scent intensity between batches may naturally occur over time due to the nature of the raw materials used. Such variations are normal and do not indicate a manufacturing defect.

Damaged, Defective or Incorrect Orders

Although every order undergoes careful quality checks before dispatch, if you receive:

• a damaged product;
• an incorrect product;
• a manufacturing defect; or
• an item missing from your order,

please contact us within 48 hours of delivery. Email us at: lifeatseijaku@gmail.com

Please include:

• your order number;
• photographs of the outer packaging;
• photographs of the product; and
• a brief description of the issue.

Claims reported after 48 hours may not be eligible for replacement or refund.

Tampered Packages

If your shipment appears to have been opened, tampered with, or damaged during transit, we request that you do not accept the package from the courier.

Please inform us immediately at lifeatseijaku@gmail.com, and we will work with our logistics partner to resolve the matter.

Return Process

To initiate a return, please email lifeatseijaku@gmail.com

with:

• your order number;
• the product(s) you wish to return; and
• the reason for your request.

Return requests are generally reviewed within 2 business days.

Where reverse pickup is available, we will arrange collection through our logistics partner.

For locations where reverse pickup is not serviceable, customers may be requested to ship the product to our return address. Where the return is approved due to a damaged, defective or incorrect product, reasonable return shipping charges may be reimbursed.

To ensure safe transit, products should be returned in their original protective packaging, including the outer shipping carton wherever possible.

Refunds

Once your returned product has been received and successfully passes our quality inspection, your refund will be initiated.

Prepaid Orders

Refunds will be credited to the original payment method used while placing the order.

Refund Timeline

Approved refunds are generally processed within 5–7 business days. Depending on your bank or payment provider, the amount may take additional time to reflect in your account.

Return Requests That Cannot Be Accepted

We reserve the right to decline return or refund requests if:

• the request is made more than 7 days after delivery;
• the product has been used, worn, washed or altered;
• the original packaging, tags or accessories are missing;
• the product has been damaged after delivery due to improper handling or misuse;
• the product belongs to a non-returnable category listed in this policy;
• the issue relates solely to natural handmade variations or minor colour differences described above.

Delivery Delays Beyond Our Control

While we strive to deliver every order within the estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to severe weather conditions, natural disasters, strikes, government restrictions, transportation disruptions, or courier service delays.

In such situations, Seijaku shall not be held liable for delays in delivery, though we will make every reasonable effort to keep you informed.

A Note on Handmade Objects

Every Seijaku object is crafted in small batches by artisans using traditional techniques. The gentle irregularities left by the artisan's hand are not imperfections—they are part of the story of the object. No two pieces are exactly alike, and we hope these subtle differences become part of what makes your Seijaku piece uniquely yours.

Governing Law

This Shipping, Returns & Exchanges Policy shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of purchases made through www.seijaku.co shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal.

Contact Us

If you have any questions regarding your order, shipping, returns or exchanges, we're always happy to help.

Seijaku Craftworks Pvt. Ltd.

Email: lifeatseijaku@gmail.com

Website: www.seijaku.co