Frequently Asked Questions

If your order has not yet been packed or dispatched, we'll do our best to accommodate changes. Please write to us as soon as possible at lifeatseijaku@gmail.com with your order number. Once an order has entered the dispatch process, we are unable to make changes.

Orders may be cancelled only before they have been packed or dispatched. Please contact us immediately after placing your order if you wish to cancel it.

We accept secure online payments through our payment gateway, including: • UPI • Credit Cards • Debit Cards • Net Banking • Popular digital wallets (where supported) Cash on Delivery (COD) may be available for selected PIN codes.

Yes. You'll receive an email confirming your order shortly after it has been successfully placed. Once your order is dispatched, you'll also receive shipment tracking details via email and/or WhatsApp.

Orders are generally dispatched within 1–3 business days. Estimated delivery: • Metro cities: 2–5 business days • Other locations: 3–8 business days Delivery timelines may vary depending on your location and courier operations.

Yes. We currently ship to most serviceable locations across India.

Not at the moment. We hope to introduce international shipping in the future.

Occasionally, deliveries may be delayed due to weather, courier operations or regional service disruptions. If your tracking has not updated for an extended period or you need assistance, please email lifeatseijaku@gmail.com and we'll be happy to help.

Please first check with family members, neighbours or your building's security desk. If you're still unable to locate the parcel, contact us within 48 hours and we'll investigate the matter with our courier partner.

Certain products may be returned within 7 days of delivery, provided they are unused and in their original packaging. Please refer to our Shipping, Returns & Exchanges Policy for full details.

Fragrances are personal-use products and cannot be resold once opened or used. For hygiene and quality reasons, Eau de Parfums, perfume oils and fragrance oils are not eligible for returns or exchanges unless they arrive damaged or incorrect.

Please email us within 48 hours of delivery with: • your order number; • photographs of the packaging; • photographs of the product; and • a brief description of the issue. We'll review the case and arrange an appropriate resolution.

Eau de Parfum (EDP) is an alcohol-based fragrance designed to be worn on the skin. Perfume Oil is an alcohol-free fragrance blended in nourishing carrier oils for a slower, more intimate scent experience on the skin. Fragrance Oil is intended for use with compatible home diffusers and should not be applied directly to the skin.

Longevity depends on the fragrance composition, your skin chemistry, climate and how the fragrance is applied. Results naturally vary from person to person.

For best results, apply lightly to pulse points such as: • wrists • neck • behind the ears • inner elbows Avoid rubbing the fragrance immediately after application, as this can alter its development.

Perfume oils work best when applied sparingly to pulse points. A small amount is usually sufficient.

No. Seijaku Fragrance Oils are formulated specifically for home fragrance use with compatible diffusers and are not intended for direct application to the skin.

Store your fragrances in a cool, dry place away from direct sunlight, excessive heat and humidity. Proper storage helps preserve their quality over time.

Our fragrance oils are designed for use with compatible home fragrance diffusers. Please follow the instructions provided with your diffuser before use.

Yes. All of our terracotta and ceramic diffusers are individually handcrafted by artisans, making each piece slightly unique.

Yes, but cleaning methods vary depending on the material. Allow the diffuser to cool (if applicable), wipe away excess oil, and clean gently using a soft cloth. Avoid abrasive cleaning products or prolonged soaking unless specifically recommended.

Each dokra brooch is individually handcrafted using the traditional lost-wax casting technique. Minor differences in texture, finish, dimensions and patina are natural characteristics of handmade objects and make every piece unique.

Like many handcrafted brass alloys, dokra may gradually develop a richer natural patina with age. This is a normal characteristic of the material and many collectors appreciate it as part of the object's evolving character.

Store it in a dry place when not in use. Avoid prolonged exposure to moisture, perfumes and harsh chemicals. Wipe gently with a soft, dry cloth after use.

Our scarves and pocket squares are crafted using carefully selected blended silk fabrics chosen for their softness, drape and everyday wearability. Please refer to the individual product page for exact fabric details.

We recommend gentle hand washing or professional dry cleaning depending on the product's care instructions. Avoid bleach, harsh detergents and prolonged direct sunlight while drying.

Many Seijaku products are handcrafted in small batches by artisans. Small variations in colour, texture, finish or dimensions are a hallmark of handmade craftsmanship and should not be regarded as defects.

Yes. Our products are thoughtfully designed in India and many are handcrafted in collaboration with artisan communities and skilled makers across the country.

Seijaku (静寂) is a Japanese word that evokes deep stillness—not simply the absence of sound, but a quiet presence of mind. Our products are designed as small rituals that invite moments of calm into everyday life.

Absolutely. Many of our products are designed to be gifted individually or as thoughtfully curated ritual sets. Gift packaging may be available for selected products.

For collaborations, editorial features, wholesale enquiries or partnerships, please write to us at: lifeatseijaku@gmail.com