Privacy Policy | Seijaku

At Seijaku Craftworks Pvt. Ltd. (“Seijaku”, “we”, “our”, or “us”), we value your trust and are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, disclose and safeguard your personal information when you visit www.seijaku.co, create an account, place an order, subscribe to our communications or otherwise interact with our website and services.

By using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect information that helps us provide our products and services effectively.

Information You Provide

When you interact with Seijaku, you may provide information such as:

Full name
Shipping and billing address
Email address
Mobile number
Account login details (where applicable)
Purchase history
Wishlist information
Customer support enquiries
Newsletter subscriptions
Product reviews or feedback

Providing certain information is necessary for us to process and fulfil your orders.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

IP address
Browser type
Device type
Operating system
Language preferences
Time zone
Pages viewed
Products viewed
Referring website or search engine
Session duration
Website interactions
Cookies and similar technologies

This information helps us understand how visitors use our website and improve their experience.

How We Use Your Information

We use your information to:

process and fulfil your orders;
deliver products to your chosen address;
process payments securely;
provide customer support;
communicate order confirmations, shipping updates and delivery notifications;
respond to your enquiries;
personalise your shopping experience;
improve our products and website;
prevent fraud and misuse;
comply with legal obligations;
send marketing communications where you have consented or where permitted by applicable law.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link or by contacting us at lifeatseijaku@gmail.com.

Electronic Communications

By using our website or providing your contact information, you agree to receive communications from Seijaku electronically.

These communications may include:

order confirmations;
payment confirmations;
shipping updates;
delivery notifications;
customer support responses;
important notices relating to your orders or your account.

Where you have consented, we may also send promotional emails, SMS messages or WhatsApp communications regarding new collections, offers, events or editorial content.

You may opt out of promotional communications at any time. Transactional communications relating to your purchases cannot be opted out of while your order is being processed.

Payments

We do not store your debit card, credit card, banking credentials, UPI PIN or other payment authentication information on our servers.

Payments made through our website are securely processed by trusted third-party payment providers such as Razorpay and their authorised banking partners.

These providers comply with applicable payment security standards, including PCI-DSS requirements where applicable.

Please review the privacy policies of your chosen payment provider for more information about how they process your payment information.

Cookies

Our website uses cookies and similar technologies to improve functionality and user experience.

Cookies help us:

remember your preferences;
maintain your shopping cart;
understand website usage;
improve website performance;
provide relevant content and advertising.

Most browsers allow you to disable cookies through browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Analytics & Marketing

We may use trusted third-party analytics and marketing tools to better understand how visitors use our website. These may include services such as:

Google Analytics
Google Search Console
Meta Pixel
Other advertising and analytics platforms

These services may use cookies or similar technologies to collect anonymised or pseudonymised information about your browsing behaviour.

You can learn more about Google's privacy practices at: https://policies.google.com/privacy

You can manage Google's advertising preferences at: https://adssettings.google.com

For Meta's privacy information, please visit: https://www.facebook.com/privacy/policy

Sharing Your Information

We do not sell your personal information. We may share your information only where necessary to operate our business, including with:

payment gateways;
logistics and courier partners;
cloud hosting providers;
website service providers;
analytics providers;
marketing service providers;
customer support platforms.

We may also disclose information:

where required by applicable law;
to comply with legal proceedings;
to protect our rights;
to investigate fraud or security incidents.

All third-party providers are expected to process your information responsibly and only for the purposes for which it has been shared.

Data Security

Protecting your information is important to us. We implement appropriate administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, alteration or destruction.

These measures include:

HTTPS encryption;
secure cloud hosting;
restricted administrative access;
regular software updates;
access controls;
industry-standard security practices.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as reasonably necessary to:

fulfil your orders;
provide customer support;
comply with legal, tax and accounting obligations;
resolve disputes;
enforce our agreements.

When information is no longer required, we securely delete or anonymise it where reasonably practicable.

Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to:

access your personal information;
request correction of inaccurate information;
request deletion of your personal information where legally permissible;
withdraw consent for processing where consent is the basis of processing;
object to certain marketing communications.

To exercise these rights, please contact us at: lifeatseijaku@gmail.com

We may request reasonable verification of your identity before processing such requests.

Children's Privacy

Our website is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate parental consent where required by law, we will take reasonable steps to delete such information.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or regulatory obligations.

The updated version will always be published on this page together with the revised “Last Updated” date.

Your continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.

Intellectual Property & Permitted Use

Unless otherwise stated, all content on www.seijaku.in, including but not limited to text, photographs, illustrations, graphics, product designs, packaging designs, logos, trademarks, videos, audio, website layouts and software, is the intellectual property of Seijaku Craftworks Pvt. Ltd. or its licensors and is protected under applicable intellectual property laws.

You may access and use this website solely for your personal, non-commercial use.

You may not reproduce, modify, distribute, publish, transmit, display, create derivative works from or commercially exploit any content from this website without our prior written permission.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Seijaku Craftworks Pvt. Ltd.

Website: www.seijaku.co

Email: lifeatseijaku@gmail.com